This Privacy Policy describes how Inkbox handles personal information that we collect through our websites, social media pages, online communications, and any other sites or services that link to this Privacy Policy (collectively, the “Services”).
Inkbox provides a platform that enables organizations and developers to create and manage communication tools for AI agents. This Privacy Policy does not apply to personal information we handle on behalf of our customers as Customer Data. Our processing of Customer Data is governed by our agreements with those customers and applicable law.
MCP AND CUSTOMER DATA
At a customer's direction, Inkbox may provide Customer Data to an MCP client that the customer authorizes. Customer Data may include emails, messages, attachments, call records and transcripts, contacts, notes, identity details, and account configuration. An authorized client may also request communications or other account actions within the access granted by the customer.
Data delivered to a connected service is also handled under that service's terms and privacy notice. Customers choose which services and identities to authorize and are responsible for reviewing those services' data practices. Inkbox's processing of Customer Data remains governed by our Terms of Service and Customer Data Protection Addendum.
Here’s how we collect personal information in providing our Services.
| Personal information we receive from you |
| Data Categories | Examples |
|---|
| Contact Details | First and last name and email address. |
| User Content | Content you may create or share with us during our relationship, including posts on our social media pages. |
| Preferences | Language, interests, and other feedback or preferences that you might express during your use of our Services. |
| Marketing Data | Choices regarding our newsletters, surveys, and other marketing displayed or provided to you, and preferred methods of receiving such promotional communications. |
| Relationship Information | Details of your communications with us and details of your claims, complaints, and queries in general. |
| Personal information collected automatically through your use of our Services |
| Data Categories | Examples |
|---|
| Online Activity Data | Webpages you viewed, how long you spent on a page, navigation paths between pages, information about your activity on a page, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them. |
| Device Information | Your device’s operating system type and version, manufacturer and model, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information. |
| We use the following tools for automatic data collection |
| Cookies | Cookies are pieces of information stored directly on the device that you are using and allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers may use the information for security purposes, to facilitate navigation, display information more effectively, conduct analytics, and personalize your experience. We do not currently respond to browser do-not-track signals. You can read more information about cookies at http://www.allaboutcookies.org/manage-cookies/index.html. |
| Local Storage Technologies | These technologies provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications. |
| Pixel Tags | Also known as web beacons and clear GIFs, pixel tags may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates. |
| Google Analytics | We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by visiting https://policies.google.com/privacy, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. |
| Other sources from which we collect personal information |
| Social Media | Information we collect from social media sites may include details such as profile pictures, social media account ID, and other public social media profile information. |
| Other Third Parties | We may collect information from sources such as publicly available databases, marketing partners, third-party providers, and data brokers. |
If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Here’s an overview of how we use personal information in providing our Services.
| Purposes | Examples |
|---|
| Administering the Services | To provide the Services to you, including responding to your inquiries, fulfilling your requests, and sending you administrative information such as changes to our terms, conditions, and policies. |
| Operations and General Business | To conduct our operations (such as troubleshooting, diagnostic testing, performance analyses of our systems and Services, testing of new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and hosting data) and to facilitate mergers, acquisitions, and other reorganizations and restructurings of our business (including prospective transactions). |
| Marketing | To send you our newsletters, publications, invitations, and updates that we think may be of interest to you. |
| Relationship Building and Engagement | To respond to any posts on our social media pages and to conduct other user relationship building activities. |
| Personalizing Our Services | To personalize our interactions with you. |
| Improving and Developing Our Services | To conduct data analysis, to monitor and analyze use of our Services, to use data analytics to improve the efficiency of our Services, to develop new features, to enhance, improve, repair, maintain, or modify our Services, to identify usage trends, to understand which parts of our Services are most interesting to users, to determine the effectiveness of our promotional campaigns, and for other similar purposes. |
| Security and Fraud Prevention | To conduct audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements, to monitor for and prevent fraud, and for security purposes, including maintaining system security. |
| Legal and Compliance | To fulfill our legal and compliance-related obligations, including complying with applicable laws, complying with legal processes, responding to requests from public and government authorities, meeting national security or law enforcement requirements, complying with requirements set by industry-specific supervisory bodies, enforcing our terms and conditions and standards, protecting our operations, protecting the rights, privacy, or property of our business, responding to auditors, pursuing available legal remedies, making insurance claims, defending claims, and limiting the damages that we may sustain. |
Here are the types of entities to which we may disclose personal information in providing the Services.
| Service Providers | We use service providers that provide hosting, information technology, customer support, email and communications delivery, and analytics services for the purposes listed above. |
| Professional Advisors | We use accountants, actuaries, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business. |
| Authorities and Others | If we are required by law or legal process or if we deem the disclosure appropriate for other legal, compliance or fraud-prevention purposes, we may disclose personal information to law enforcement, public, regulatory, and government authorities, courts, or other entities that obtain valid subpoenas. |
| Other Online Services | When you interact with us, you may choose to share information and content on our social media pages and other online services. |
| Business and Marketing Partners | We may share your personal information with our business and marketing partners to allow them to provide you with certain services, advertisements, or promotions. Our business and marketing partners may use your information in accordance with their own privacy notices. |
| Business Transferees | We may disclose or transfer your personal information to third parties such as acquiring entities and their advisors in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). |
SECURITY
We seek to use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
MARKETING CHOICES
You have choices regarding marketing-related communications. If you no longer want to receive marketing-related communications from us on a going-forward basis, you may opt out by following the unsubscribe instructions in any such message or by contacting us at privacy@inkbox.ai.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
PRIVACY RIGHTS REQUESTS
Subject to applicable law, you may request:
- Information about how we have collected, used, and disclosed personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
- Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
- Correction of personal information that is inaccurate or out of date.
- Deletion of personal information we maintain about you, subject to applicable legal exceptions.
- To opt out of future targeted advertising, including the “sharing” of your personal information for cross-context behavioral advertising. We do not “sell” your personal information.
To make a request, please contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law. You have the right to be free from unlawful discrimination for exercising your rights under applicable law.
In your request, please make clear what personal information you would like to access, change, or delete. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
To request to opt out of any future sale of your personal information and/or targeted advertising, including the “sharing” of your personal information for cross-context behavioral advertising, click here. We do not knowingly sell or “share” personal information of minors under 16 years of age.
We also process opt-out preference signals, such as the Global Privacy Control. These signals set your opt-out preferences only for the particular browser or device you are using and any consumer profile that we associate with that browser or device. For information about how to use the Global Privacy Control, please visit https://globalprivacycontrol.org/.
To the extent available under applicable law, if we refuse to take action on your request, you may appeal this refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us as described in the “Contacting Us” section below.
If you would like another person (an “agent”) to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted above. As part of our verification process, we may request that the agent provide proof of their authorization by you to submit the request.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such promotion). Further, certain personal information may be exempt from requests pursuant to applicable data protection laws or other laws and regulations.
RETENTION PERIOD
We retain personal information for as long as needed or permitted in light of the purposes for which it was obtained as outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you (for example, for as long as you keep using our Services);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records or communications for a certain period before we can delete them); or
- Whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties. This includes any third party operating any website or service to which our Services link. The inclusion of a link on our Services does not imply endorsement of the linked site or service by us.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the Services or on social media.
THIRD-PARTY PAYMENT SERVICES
The Services may provide functionality allowing you to make payments to us using third-party payment services. When you use such a service to make a payment, your personal information will be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your personal information.
CHILDREN
The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from individuals under 16.
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes under California’s “Shine the Light” law. To make such a request, please email us at privacy@inkbox.ai.
UPDATES TO THIS PRIVACY POLICY
The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
If you have any questions about this Privacy Policy, the practices of our websites, or your dealings with our websites, please contact us at:
313 Potrero Ave, 313B, San Francisco, CA 94103
(857) 300-8599
privacy@inkbox.ai